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Privacy policy

Privacy Policy (Updated June 2026)

1. Who We Are

Feather & Twigs Ltd (“we”, “us”, “our”) operates www.featherandtwigs.co.uk.
Registered address: 60 Westhead Road, Croston, Lancashire, PR26 9RS.

We are committed to protecting your personal data in line with the UK GDPR, Data Protection Act 2018, and PECR (Privacy and Electronic Communications Regulations).

2. What Information We Collect

We may collect and process:

  • Contact details (name, email, phone, address)

  • Account and order information

  • Payment details (processed securely via third-party providers)

  • Communication records (emails, calls, enquiries)

  • Device and browsing data (cookies, analytics)

  • Marketing preferences

3. How We Use Your Data

We use your data to:

  • Process and deliver orders

  • Manage your account and customer service requests

  • Improve website performance and user experience

  • Send relevant updates, offers, and marketing (with consent where required)

  • Prevent fraud and verify payments

  • Comply with legal obligations

4. Legal Basis for Processing

We rely on:

  • Contract – to fulfil your orders

  • Legitimate interests – to improve services and prevent fraud

  • Consent – for marketing and non-essential cookies

  • Legal obligation – for compliance requirements

5. Sharing Your Information

We only share data when necessary with:

  • Delivery and fulfilment partners

  • Payment processors (PCI-DSS compliant)

  • IT, hosting, and analytics providers

  • Marketing platforms (e.g. Google, Meta)

  • Regulatory or legal authorities when required

All third parties are required to protect your data and use it only for agreed purposes.

6. International Transfers

Some providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards (such as Standard Contractual Clauses).

7. Data Retention

We retain your data only as long as necessary for:

  • Order fulfilment and legal requirements

  • Customer service and dispute resolution

  • Marketing purposes (until you opt out)

8. Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

To exercise your rights, contact us at hello@featherandtwigs.co.uk.

9. Data Security

We use industry-standard security measures including:

  • Secure servers and encryption

  • PCI-DSS compliant payment providers

  • Restricted access to personal data

However, no internet transmission is 100% secure.

10. Cookies & Tracking

We use cookies to:

  • Enable site functionality

  • Analyse website performance (Google Analytics)

  • Support advertising (Google, Meta, etc.)

You can manage or withdraw cookie consent at any time via your browser or cookie banner.

11. Marketing Communications

You will only receive marketing where:

  • You have opted in, or

  • It is permitted under legitimate interest (with opt-out option)

You can unsubscribe anytime using links in emails or by contacting us.

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

13. Updates to This Policy

We may update this policy from time to time. Changes will be published on this page with the updated date.

14. Contact Us

Email: hello@featherandtwigs.co.uk
Phone: +44 (0)7888 373246
Address: Feather & Twigs Ltd, 60 Westhead Road, Croston, Lancashire, PR26 9RS