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Returns & Exchanges Policy

Returns & Exchanges 

Here at Feather & Twigs, we are happy to offer an exchange or refund policy for items that are unwanted or faulty. The full priced items must be returned to us in original condition and packaging, unused and with tags attached within 14 days.

Please email or phone us before sending any goods back so we know to expect it. Return postage is the responsibility of the customer. We strongly recommend you return any items via recordable post as we can not be held responsible for any return items that go missing.


If you require more information please contact our customer service team on +44(0)1772603935 or

Our Returns Address is:

Feather & Twigs Ltd
60 Westhead Road
PR26 9RS

In the unfortunate event of goods arriving damaged and/or faulty, please contact us immediately on +44 (0)7888 373246 or

Please note the customer is responsible for the cost of the return journey, the price of which will be deducted from your refund.

Hopefully we have made returning your item simple, however, if you have any further questions regarding the return of your item or have any feedback that would make your shopping experience easier please do not hesitate to contact our customer service team on +44(0)1772603935 or email