Returns & Exchanges Policy

Returns & Exchanges 

Here at Feather & Twigs, we really hope that you are percent cent happy with your order, however, we understand that sometimes you may wish to return an item.

If you require more information please contact our customer service team on +44(0)1772603935 or


We hope you love our products as much as we do. However, if you are not entirely satisfied with the goods you can return them to us for a refund or exchange. We ask that you notify and return them to us within 14 days with the returns form provided. The returned products must be new, in perfect condition and in the original packaging. All fragile items must be securely packaged.

We strongly recommend that you obtain proof of postage for the goods as we can take no responsibility for goods lost in transit.

Our Returns Address is:

Feather & Twigs Ltd
117 Station Road
PR26 9RP

In the unfortunate event of goods arriving damaged and/or faulty, please contact us immediately on +44 (0)1772603935 or

If you are returning a larger item delivered to you by courier, we will arrange for the collection of the goods.

Please note the customer is responsible for the cost of the return journey, the price of which will be deducted from your refund.

Hopefully we have made returning your items simple, however, if you have any further questions regarding the return of your item or have any feedback that would make your shopping experience easier please do not hesitate to contact our customer service team on +44(0)1772603935 or email